Branch End Surgery

Branch End Surgery 2022-08-11 Person 5 5 0

Very helpful receptionists and always get an appointment if need one

Nothing

Branch End Surgery 2022-08-10 Person 3 5 0

Not many slots available

Send sms text reminders about appointments like dentists

Branch End Surgery 2022-08-10 Person 4 5 0

Very reliable and helpful

Nil

Branch End Surgery 2020-02-18 Person 2 5 0

Always difficult to get an appointment via phone or online, when checking the online system for appointments, very few released to see a Doctor.Do not offer appointment reminders - especially for longterm appointments i.e medication reviews. Reception staff not always the most helpful. The surgery seems to be slow in its uptake of technology to help their patients. There is always a wait as appointments always running late. Difficult to get short notice appointments. Once was told to go to hospital and was refered back to the surgery by the hospital after travelling to the hospital, the hospital advised the surgery nurse should deal with the issue. So a wasted trip to the hospital.

Branch End Surgery 2019-01-16 Person 2 5 0

Excellent service from the Practice Nurse and the Doctors. Difficult to make appointments via telephone, either they do not answer, put the phone down or state the "computer is down" ...better to use the online booking several. The reception staff can be unhelpful it's like walking into a poor Hotel where the reception don't give a damn and have a barely suppressed contempt for the customer. on a number of occasions I have gone to collect a prescription a day or so past the due to be ready date and it has not been available for collection,..no apologies no explanation. When I ask when one will be ready to collect they say next Wednesday then I say roughly what time please they look at you as if you are being difficult ?! Its like Dealing with the NHS in 1974. Of course they must have to deal with difficult people but a little polite consideration and honest explanations would really help. Not good enough.